CompTIA A+ Core 2 (220-1102) — Question 323

A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?

Answer options

• A. FTP
• B. RDP
• C. SSH
• D. VNC

Correct answer: B

Explanation

The correct answer is RDP (Remote Desktop Protocol), which is specifically designed for remote access to Windows systems, allowing full control. FTP (File Transfer Protocol) is used for transferring files, SSH (Secure Shell) is primarily for secure command-line access, and VNC (Virtual Network Computing) provides remote desktop access but is not as secure or integrated for Windows systems as RDP.