CompTIA A+ Core 2 (220-1102) — Question 300

A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.dll is missing or not found

Which of the following should the technician attempt first?

Answer options

• A. Rebuild Windows profiles
• B. Reimage the workstation
• C. Roll back updates
• D. Perform a system file check

Correct answer: D

Explanation

Performing a system file check is the most appropriate initial step because it scans for and repairs corrupted or missing system files, like crypt32.dll. Rebuilding Windows profiles, reimaging the workstation, or rolling back updates may be solutions, but they are more drastic measures that should be considered only if the system file check does not resolve the issue.