CompTIA A+ Core 2 (220-1102) — Question 30

A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following step should the technician take NEXT?

Answer options

• A. Continue researching the issue.
• B. Repeat the iterative processes.
• C. Inform the CEO the repair will take a couple of weeks.
• D. Escalate the ticket.

Correct answer: D

Explanation

The correct answer is D because escalating the ticket allows the technician to get additional support or resources to resolve the issue more quickly, which is crucial for the CEO's urgent needs. Options A and B do not address the urgency of the situation, and C would likely be unacceptable to the CEO, as it does not provide a timely solution.