CompTIA A+ Core 2 (220-1102) — Question 282

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the technician perform to fix the issue?

Answer options

• A. Disable the Windows Update service.
• B. Check for updates.
• C. Restore hidden updates.
• D. Roll back updates.

Correct answer: D

Explanation

The correct answer is D, as rolling back updates can resolve issues caused by problematic updates. The other options either do not address the immediate problem or could potentially complicate the situation further without directly fixing the device connectivity issue.