CompTIA A+ Core 2 (220-1102) — Question 277

A technician received a call from a user who clicked on a web advertisement. Now, every time the user moves the mouse, a pop-up displays across the monitor. Which of the following procedures should the technician perform?

Answer options

• A. Boot into safe mode.
• B. Perform a malware scan.
• C. Restart the machine.
• D. Reinstall the browser.

Correct answer: B

Explanation

The correct action is to perform a malware scan since the pop-up behavior suggests malware infection. Booting into safe mode can help in some cases, but it does not directly address the issue, and restarting or reinstalling the browser may not resolve the underlying cause of the pop-ups.