CompTIA A+ Core 2 (220-1102) — Question 27

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Answer options

• A. Avoid distractions
• B. Deal appropriately with customer's confidential material
• C. Adhere to user privacy policy
• D. Set and meet timelines

Correct answer: A

Explanation

The technician's decision to silence the phone indicates a desire to minimize interruptions while working on the PC, which aligns with avoiding distractions. The other options do not apply directly to the situation, as the technician's actions were not related to managing confidential information, user privacy policies, or timelines.