CompTIA A+ Core 2 (220-1102) — Question 267

A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?

Answer options

• A. Restart the wireless adapter.
• B. Launch the browser to see if it redirects to an unknown site.
• C. Instruct the user to disconnect the Wi-Fi.
• D. Instruct the user to run the installed antivirus software.

Correct answer: C

Explanation

The first step the technician should take is to instruct the user to disconnect the Wi-Fi, which helps prevent potential security risks from the rogue access point. Restarting the wireless adapter, launching the browser, or running antivirus software are secondary steps that do not address the immediate threat of connecting to an unrecognized network.