CompTIA A+ Core 2 (220-1102) — Question 252

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

Answer options

• A. Reimage the computer.
• B. Replace the system RAM.
• C. Reinstall and update the failing software.
• D. Decrease the page file size.

Correct answer: C

Explanation

The correct answer is C, as reinstalling and updating the software could resolve compatibility issues or bugs causing crashes. Option A is incorrect because reimaging the computer may not address the specific software problem. Option B, replacing the RAM, may not be necessary if the software can be fixed, and Option D, decreasing the page file size, could actually worsen memory issues.