CompTIA A+ Core 2 (220-1102) — Question 246

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space. While analyzing the phone, the technician does not discover any third-party applications or photos. Which of the following is the best way to resolve the issue?

Answer options

• A. Exchange the device for a newer one.
• B. Upgrade the onboard storage.
• C. Allocate more space by removing factory applications.
• D. Move factory applications to external memory.

Correct answer: C

Explanation

The correct answer is C because removing factory applications can free up the necessary storage space for updates. Options A and B are not practical solutions, as exchanging the device or upgrading onboard storage may not address the immediate storage issue. Option D is incorrect because factory applications typically cannot be moved to external memory.