CompTIA A+ Core 2 (220-1102) — Question 232

The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check FIRST to troubleshoot this issue? (Choose two.)

Answer options

• A. Screen resolution
• B. Screen zoom
• C. Screen timeout
• D. Screen brightness
• E. Screen damage
• F. Screen motion smoothness

Correct answer: C, D

Explanation

The technician should first check the Screen timeout and Screen brightness settings, as these directly impact how long the screen stays active and how much power is consumed. Other options like Screen resolution and Screen zoom do not significantly affect battery drain, while Screen damage and Screen motion smoothness are unlikely to cause the described issues.