CompTIA A+ Core 2 (220-1102) — Question 220

The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do NEXT to troubleshoot the issue?

Answer options

• A. Calibrate the phone sensors.
• B. Enable the touchscreen.
• C. Reinstall the operating system.
• D. Replace the screen.

Correct answer: A

Explanation

Calibrating the phone sensors is the most appropriate next step as it directly addresses the functionality required for autorotation. Enabling the touchscreen is not relevant to autorotation issues, while reinstalling the operating system and replacing the screen are more drastic measures that are unlikely to resolve a simple sensor calibration issue.