CompTIA A+ Core 2 (220-1102) — Question 2

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

Answer options

• A. Right-click the Windows button, then select Run... entering shell:startup and clicking OK, and then move items one by one to the Recycle Bin.
• B. Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run.
• C. Manually disable all startup tasks currently listed as enabled and reboot, checking for issue resolution at startup.
• D. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

Correct answer: D

Explanation

The correct answer is D because it allows the technician to selectively disable startup items one at a time, enabling them to identify the specific program causing the boot delay. Option A suggests deleting items, which is not ideal for troubleshooting. Option B involves modifying the registry, which can be risky and is not a selective method. Option C disables all tasks indiscriminately, which does not help in pinpointing the exact problem.