CompTIA A+ Core 2 (220-1102) — Question 196

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

Answer options

• A. Examine the antivirus logs.
• B. Verify the address bar URL.
• C. Test the internet connection speed.
• D. Check the web service status.

Correct answer: B

Explanation

Verifying the address bar URL is critical because an incorrect URL can cause display issues or redirect problems. While examining antivirus logs, testing internet speed, and checking web service status are useful steps, they do not directly address potential URL problems that could lead to the flickering issue.