CompTIA A+ Core 2 (220-1102) — Question 178

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the issue? (Choose two.)

Answer options

• A. Uninstalling the application
• B. Gaining root access to the tablet
• C. Resetting he web browser cache
• D. Deleting the application cache
• E. Clearing the application storage
• F. Disabling mobile device management

Correct answer: D, E

Explanation

Clearing the application cache (D) and clearing the application storage (E) can resolve issues related to corrupted data or settings that cause the application to crash. Uninstalling the application (A) is not necessary if the cache and storage can be cleared, while gaining root access (B) and modifying mobile device management settings (F) are not directly related to resolving application-specific crashing issues.