CompTIA A+ Core 2 (220-1102) — Question 170

A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Choose two.)

Answer options

• A. Local Network Connection
• B. User Account Control
• C. Windows Backup and Restore
• D. Windows Firewall
• E. Windows Defender
• F. Network Packet Analyzer

Correct answer: C, E

Explanation

Windows Backup and Restore can help recover the system to a previous state, while Windows Defender is specifically designed to detect and remove malware. The other options, such as User Account Control and Windows Firewall, do not directly address the removal of malicious software.