CompTIA A+ Core 2 (220-1102) — Question 17

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

Answer options

• A. Reset the phone to factory settings.
• B. Uninstall the fraudulent application.
• C. Increase the data plan limits.
• D. Disable the mobile hotspot.

Correct answer: B

Explanation

The best initial action is to uninstall the fraudulent application, as it is likely causing the high network utilization and security warnings. Resetting the phone to factory settings could be an extreme measure and may not address the immediate issue. Increasing the data plan limits or disabling the mobile hotspot will not solve the underlying problem caused by the malicious app.