CompTIA A+ Core 2 (220-1102) — Question 159

A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?

Answer options

• A. Disable System Restore.
• B. Schedule a malware scan.
• C. Educate the end user.
• D. Run Windows Update.

Correct answer: A

Explanation

Disabling System Restore is crucial because it prevents the virus from being restored if the system restore points are not cleared, ensuring the virus is completely removed. The other options, while important for security and system maintenance, do not directly address the immediate need to ensure the virus cannot re-infect the system after removal.