CompTIA A+ Core 2 (220-1102) — Question 152

Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

Answer options

• A. Restore the device to factory settings.
• B. Uninstall the unapproved application.
• C. Disable the ability to install applications from unknown sources.
• D. Ensure the device is connected to the corporate WiFi network.

Correct answer: B

Explanation

The correct step is to uninstall the unapproved application, as it is likely the source of the data leak. Restoring the device or disabling app installations may not address the immediate issue, and ensuring a WiFi connection does not contribute to identifying the cause of the leak.