CompTIA A+ Core 2 (220-1102) — Question 140

A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware?

Answer options

• A. Enabling System Restore
• B. Educating the user
• C. Booting into safe mode
• D. Scheduling a scan

Correct answer: C

Explanation

Booting into safe mode allows the operating system to start with minimal drivers and services, which can prevent the malware from loading. This environment can then be used to run anti-malware tools more effectively to remove persistent threats. The other options, such as enabling System Restore, educating the user, or scheduling a scan, do not directly address the immediate presence of the malware during startup.