CompTIA A+ Core 2 (220-1102) — Question 129

A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?

Answer options

Correct answer: D

Explanation

The correct answer is D, devmgmt.msc, which opens Device Manager where the technician can manage hardware devices, including the touchpad. Option A, eventvwr.msc, is for viewing event logs; option B, perfmon.msc, is for performance monitoring; and option C, gpedit.msc, is used for group policy settings, none of which are suitable for adjusting device drivers.