CompTIA A+ Core 2 (220-1102) — Question 120

A technician has verified that a user's computer has a virus, and the antivirus software is out of date. Which of the following steps should the technician take NEXT?

Answer options

• A. Quarantine the computer.
• B. Use a previous restore point.
• C. Educate the end user about viruses.
• D. Download the latest virus definitions.

Correct answer: A

Explanation

The correct answer is A, as isolating the computer is essential to prevent the virus from spreading to other systems. While updating the virus definitions (option D) is important, it should occur after the computer is quarantined to ensure no further damage is done during the update process. Educating the user (option C) and using a restore point (option B) are not immediate actions needed to contain the infection.