CompTIA A+ Core 2 (220-1102) — Question 115

A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?

Answer options

Correct answer: D

Explanation

RDP (Remote Desktop Protocol) allows the technician to remotely control the user's Windows PC and assist with the installation process. VPN is used for secure network connections, MSRA (Microsoft Remote Assistance) also requires software, and SSH (Secure Shell) is primarily for command-line access on non-Windows systems, making them less suitable for this scenario.