CompTIA A+ Core 2 (220-1102) — Question 104

A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi. When the smartphone is connected to Wi-Fi, the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

Answer options

• A. The smartphone's line was not provisioned with a data plan
• B. The smartphone's SIM card has failed.
• C. The smartphone's Bluetooth radio is disabled
• D. The smartphone has too many applications open

Correct answer: A

Explanation

The correct answer is A because the user can access internet services via Wi-Fi but not through mobile data, indicating the absence of a data plan. Option B is incorrect because if the SIM card had failed, the user wouldn't be able to make calls or send texts. Option C is irrelevant as Bluetooth does not affect internet connectivity, and option D does not prevent internet access but may slow down the device.