CompTIA A+ Core 2 (220-1102) — Question 102

A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?

Answer options

• A. Deleting the browser history
• B. Clearing the cache
• C. Enabling private mode browsing
• D. Enabling ad blocking

Correct answer: B

Explanation

Clearing the cache is often the most effective step because it removes stored data that may be causing loading issues. Deleting the browser history does not typically affect website access, while enabling private mode browsing does not address cached data. Enabling ad blocking might prevent certain elements from loading but is unlikely to resolve basic access issues.