CompTIA A+ Core 1 (220-1101) — Question 85

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization’s servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

Answer options

• A. The user’s internet connection is down.
• B. The user’s domain account is locked out.
• C. The user’s switch has stopped working.
• D. The user’s IP address needs to be renewed.

Correct answer: A

Explanation

The most likely cause of the issue is that the user's internet connection is down, which would prevent access to external servers and websites while still allowing access to local resources. The other options, such as a locked domain account or a malfunctioning switch, would generally result in complete loss of connectivity rather than limited access to local resources.