CompTIA A+ Core 1 (220-1101) — Question 565

A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?

Answer options

• A. Visually inspect the motherboard capacitors.
• B. Verify all case fans are operational.
• C. Check that the BIOS version supports the installed CPU.
• D. Compare the software requirements with the installed RAM.

Correct answer: A

Explanation

Inspecting the motherboard capacitors is crucial as failing capacitors can cause instability, leading to BSODs or unexpected shutdowns. While checking case fans and BIOS versions are important, they are less likely to be the direct cause of the symptoms described. Comparing software requirements with installed RAM is also relevant, but it does not address the immediate hardware concerns that could lead to the issues experienced.