CompTIA A+ Core 1 (220-1101) — Question 556

A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

Answer options

• A. Try to extract data.
• B. Reseat the RAM modules.
• C. Inspect the fan.
• D. Check the CD tray.

Correct answer: A

Explanation

The technician should prioritize data extraction because the ticking noise likely indicates a failing hard drive, which could lead to data loss. If the hard drive is compromised, attempting to reseat RAM, inspect the fan, or check the CD tray will not address the immediate concern of securing the user's data.