CompTIA A+ Core 1 (220-1101) — Question 548

A technician wants to upgrade a computer to a new Windows version. The Windows Upgrade Advisor states that the computer is not compatible with the new Windows version due to a lack of TPM 2.0 support. Which of the following should the technician do next?

Answer options

• A. Enable the module in the UEFI BIOS.
• B. Install an HSM in the computer.
• C. Perform a clean install of the new Windows version.
• D. Implement BitLocker on the computer.

Correct answer: A

Explanation

The correct answer is A, as enabling the TPM module in the UEFI BIOS will allow the computer to meet the compatibility requirements for the new Windows version. Options B and D are not relevant since installing an HSM or implementing BitLocker does not address the TPM support issue. Option C is also incorrect because a clean install does not resolve the lack of TPM 2.0 support.