CompTIA A+ Core 1 (220-1101) — Question 543

A customer is having an issue printing documents. The customer can print a text document without any issue. However, when the customer prints a PDF containing images, the job fails and no other jobs will run until the computer is rebooted. Which of the following is the most likely cause of the issue?

Answer options

• A. The firmware is EOL.
• B. The printer is using a PostScript driver.
• C. The user is sending too many documents.
• D. The print queue is moving too slowly.

Correct answer: B

Explanation

The correct answer is B because PostScript drivers can sometimes struggle with complex PDFs that contain images, leading to printing failures. Option A is incorrect because firmware being EOL does not directly cause this specific issue. Option C is not valid as sending too many documents wouldn't halt the printer from processing a single job. Lastly, option D suggests a slow queue, which is unlikely to prevent jobs from running altogether without a reboot.