CompTIA A+ Core 1 (220-1101) — Question 527

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

Answer options

• A. The phone requires a firmware update to address charging issues.
• B. The charge port contains foreign objects, such as lint.
• C. The phone's battery has swelled, preventing the utilization of the charge port.
• D. The phone has experienced water damage, thus the battery is not charging.

Correct answer: B

Explanation

The most likely cause is that the charge port contains foreign objects, such as lint, which prevents the charging cable from making a proper connection. A firmware update (A) is unlikely to affect the physical connection, while a swollen battery (C) or water damage (D) would typically present other symptoms and issues.