CompTIA A+ Core 1 (220-1101) — Question 510

An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?

Answer options

• A. Replace the imaging drum
• B. Realign the pickup rollers.
• C. Clean the duplexing assembly.
• D. Calibrate the printer

Correct answer: A

Explanation

Replacing the imaging drum is the correct next step because a worn or damaged drum can lead to incomplete printing, particularly on one side. The other options, such as realigning the pickup rollers or cleaning the duplexing assembly, may not address the core issue if the drum is faulty, while calibration typically deals with alignment rather than imaging defects.