CompTIA A+ Core 1 (220-1101) — Question 493

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:
Paper Jam, Jam in Fuser.
Which of the following is the MOST efficient next step the technician should complete?

Answer options

• A. Apply a maintenance kit to the printer.
• B. Check the printer paper path to locate any obstructions.
• C. Turn the printer on and off to see if the error clears.
• D. Replace the fuser.

Correct answer: B

Explanation

The correct answer is B because checking the printer paper path for obstructions directly addresses the error message regarding a paper jam. Options A and D involve more extensive maintenance that may not be necessary if the jam can be cleared easily. Option C is less effective, as simply restarting the printer may not resolve the underlying issue.