CompTIA A+ Core 1 (220-1101) — Question 464

A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting, the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Answer options

• A. Verify that the printing trays are correctly set
• B. Swap printer trays until the print jobs complete as expected
• C. Replace the tray rollers to ensure proper paper alignment
• D. Reset the default to use 8.5in x 11in (216mm x 279mm) paper

Correct answer: A

Explanation

The correct action is to verify that the printing trays are correctly set, as improper settings can cause print jobs to cut off. Swapping trays or replacing rollers may not address the underlying configuration issue, and resetting the default paper size could lead to further inconsistencies in printing for different jobs.