CompTIA A+ Core 1 (220-1101) — Question 458

A user reports that files are taking hours to transfer from a device to an external USB drive. The technician confirms that the device's cables are connected and the correct USB port is being used. Which of the following steps should the technician take next when troubleshooting the issue?

Answer options

• A. Turn off all Bluetooth devices.
• B. Update the device drivers.
• C. Replace the USB drive.
• D. Replace the device’s USB port.

Correct answer: B

Explanation

Updating the device drivers can resolve compatibility issues that may be causing slow transfer speeds. The other options are less likely to solve the problem; turning off Bluetooth devices may not impact USB transfer, replacing the USB drive does not address potential driver issues, and changing the USB port may not be necessary if the current port is functioning properly.