CompTIA A+ Core 1 (220-1101) — Question 449

A user’s computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?

Answer options

• A. Check the temperature of the CPU.
• B. Update the device driver.
• C. Read the event logs.
• D. Replace the power supply.

Correct answer: C

Explanation

The correct answer is C, as examining the event logs can provide critical insights into any errors or warnings that occurred prior to the system freezing. Checking the CPU temperature (A) might be necessary later, but it doesn't address potential software issues. Updating the device driver (B) is a valid step, but it should follow a review of logs to identify the root cause. Replacing the power supply (D) is a more drastic measure that may not be necessary if the logs indicate a different issue.