CompTIA A+ Core 1 (220-1101) — Question 445

Users working with large files back up the files to external hard drives. One user’s files take longer to back up than other users’ files. The user has tried backing up the files to other users’ drives with the same results. Which of the following steps should the technician take first to correct this issue?

Answer options

• A. Replace the hard drive’s USB cable.
• B. Defragment the user’s external hard drive.
• C. Update the storage drivers on the user’s system.
• D. Instruct the user to compress the files.

Correct answer: C

Explanation

The correct answer is C because outdated storage drivers can significantly impact data transfer speeds. Replacing the USB cable, defragmenting the drive, or compressing files may be helpful, but they do not directly address potential driver issues, which should be prioritized to resolve the slow backup process.