CompTIA A+ Core 1 (220-1101) — Question 434

A customer calls the help desk to report a problem with connecting to a network share. The technician verifies that the user did not make any changes to the PC. The technician resets the password on the server and PC and attempts to connect to the share, but is unsuccessful. Which of the following should the technician do next?

Answer options

• A. Implement preventative measures.
• B. Document findings, actions, and outcomes.
• C. Conduct internal research based on symptoms.
• D. Perform backups of critical data.

Correct answer: C

Explanation

The correct answer is C because conducting internal research based on the symptoms can help identify the underlying issue that is preventing the connection to the network share. Options A and D are not immediate actions to resolve the current problem, and option B, while important, does not directly contribute to troubleshooting the connectivity issue.