CompTIA A+ Core 1 (220-1101) — Question 429

A user returns to work after a two-week vacation and cannot connect to an internal server. The remote drives were working the last time the user accessed them. Which of the following steps should the technician take next?

Answer options

• A. Conduct external research on the server software vendor’s website.
• B. Reference the server vendor's documentation for guidance.
• C. Confirm a theory and determine the next steps to resolve the issue.
• D. Determine if any infrastructure changes have been made.

Correct answer: D

Explanation

The correct answer is D because determining if any infrastructure changes have occurred can directly impact connectivity. Options A and B are not immediate actions for troubleshooting connectivity, and C does not address the need to gather information about potential changes that could have affected access.