CompTIA A+ Core 1 (220-1101) — Question 421

A user's smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?

Answer options

• A. Disable Bluetooth.
• B. Connect the smartphone to a Wi-Fi network.
• C. Restart the smartphone.
• D. Update the mobile OS.

Correct answer: C

Explanation

Restarting the smartphone can resolve temporary software glitches that may be causing excessive battery drain. The other options, while they could potentially help, do not directly address the immediate issue of the smartphone's performance and high network utilization as effectively as a restart might.