CompTIA A+ Core 1 (220-1101) — Question 417

A user's computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?

Answer options

• A. Run sfc /scannow on the hard drive.
• B. Replace the hard drive.
• C. Run chkdsk /f on the hard drive.
• D. Reformat the hard drive.

Correct answer: B

Explanation

The correct action is to replace the hard drive because a significant number of reallocated sectors indicates that the drive is failing and may soon become unusable. Running sfc /scannow or chkdsk /f may help with file system errors but won't resolve hardware issues, and reformatting the hard drive would not fix the underlying hardware failure either.