CompTIA A+ Core 1 (220-1101) — Question 413

A user brings a laptop to work every morning, correctly seats it in the docking station, and then opens the laptop to begin work with no issues. After the user left the laptop at home during a two-week vacation, the laptop is no longer working. Upon returning to the office, the user reports that the keyboard and display are no longer working. Which of the following should the technician ask the user to do first?

Answer options

• A. Ensure the docking station is plugged in.
• B. Press and release the laptop power button.
• C. Plug the laptop in and let it charge overnight.
• D. Connect the laptop directly to the network.

Correct answer: A

Explanation

The correct answer is A because ensuring the docking station is plugged in is essential for the laptop to receive power and function properly. If the docking station is not connected to a power source, the laptop will not operate, which could explain the user's issue. The other options may not address the immediate power supply problem, which is likely the root cause of the malfunction.