CompTIA A+ Core 1 (220-1101) — Question 393

A user’s laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?

Answer options

• A. Check the keyboard layout.
• B. Replace the keyboard.
• C. Update the keyboard drivers.
• D. Change the keyboard language.

Correct answer: A

Explanation

The keyboard layout could be incorrectly set, leading to mismatched character output when special keys are pressed. Before replacing hardware or updating drivers, verifying the layout is the most logical first step. The other options may not address the root cause if the layout is simply misconfigured.