CompTIA A+ Core 1 (220-1101) — Question 391

A technician needs to fix a computer that received a non-specific error after a scheduled computer restart. Which of the following is the best way to start troubleshooting?

Answer options

• A. Update all of the firmware.
• B. Roll back all of the recent updates.
• C. Review the system event log.
• D. Search for the error on the internet.

Correct answer: C

Explanation

The best way to begin troubleshooting is to check the system event log, as it provides detailed information about system errors and events that can help pinpoint the issue. Updating firmware or rolling back updates might not address the immediate problem and searching online could lead to solutions that are not tailored to the specific error encountered.