CompTIA A+ Core 1 (220-1101) — Question 387

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

Answer options

• A. Contact the user's home ISP.
• B. Give the user a dock to use at home.
• C. Disable network security settings.
• D. Enable the wireless adapter.

Correct answer: D

Explanation

The correct answer is D, as enabling the wireless adapter is likely necessary for the laptop to connect to home Wi-Fi. Options A and B do not address the immediate issue of wireless connectivity, while C could expose the network to risks and should not be the first step.