CompTIA A+ Core 1 (220-1101) — Question 380

A help desk technician receives a ticket regarding a non-functioning printer. The ticket states the printer is no longer producing legible prints, and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?

Answer options

• A. Driver
• B. Fuser
• C. Access control list
• D. Malware

Correct answer: A

Explanation

The most likely cause of the issue is a problem with the printer driver, as an incorrect or corrupted driver can lead to distorted print outputs. The fuser is responsible for fusing toner to paper and is less likely to cause symbol-like prints. An access control list does not relate to print quality, and while malware can affect system performance, it is not a common cause for such specific printing issues.