CompTIA A+ Core 1 (220-1101) — Question 362

A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed?

Answer options

• A. The older phone had a different OS version.
• B. The older phone had a corrupted OS.
• C. The older phone had different hardware.
• D. The older phone utilized different wireless protocols.

Correct answer: A

Explanation

The most likely reason for the data transfer failure is that the older phone had a different OS version, which can create compatibility issues during data migration. The other options are less probable because the old phone showed no signs of corruption, passed all tests, and hardware or wireless protocol differences would not typically prevent a data transfer if compatibility is ensured.