CompTIA A+ Core 1 (220-1101) — Question 356

After a corporate office upgraded its Ethernet wiring, a number of users are unable to access the internet. A technician establishes a theory for troubleshooting the issue and tests it, but the theory is incorrect. Which of the following should the technician do next?

Answer options

• A. Document the findings.
• B. Gather additional details.
• C. Escalate the problem.
• D. Identify user changes.

Correct answer: B

Explanation

The correct answer is B, as gathering additional details will help the technician understand the problem better and identify other potential causes. Documenting findings (A) is important but doesn’t directly address the need for more information. Escalating the problem (C) may not be necessary without first collecting more data, and identifying user changes (D) is also not the immediate next step when troubleshooting.