CompTIA A+ Core 1 (220-1101) — Question 346

An IT technician is troubleshooting an issue with connecting a new laptop to a company's wireless network. Which of the following diagnostic steps should the technician take first?

Answer options

• A. Review the network settings in the OS.
• B. Install the latest firmware updates on the WAPs.
• C. Increase the signal strength of the router.
• D. Reset the router and reconfigure the wireless settings.

Correct answer: A

Explanation

The correct first step is to review the network settings in the OS, as this can quickly reveal if the laptop is configured correctly for the network. Installing firmware updates or increasing signal strength may not address the root cause if the laptop's settings are incorrect. Resetting the router could be an unnecessary step if the issue lies within the laptop's configuration.