CompTIA A+ Core 1 (220-1101) — Question 315

A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting? (Choose two.)

Answer options

• A. Checked S.M.A.R.T. information
• B. Made sure the replacement drive was compatible
• C. Ran CHKDSK
• D. Reseated the HDD connector
• E. Increased the page file size
• F. Updated the firmware

Correct answer: A, C

Explanation

The correct actions are A and C because checking S.M.A.R.T. information helps assess the drive's health and potential issues, while running CHKDSK can repair file system errors. The other options involve steps that would not directly address the immediate problem of data accessibility on a corrupted drive.