CompTIA A+ Core 1 (220-1101) — Question 310

A technician recently installed a new printer that is being shared over the network via a 64-bit Windows Print Server. Two users, who have computers with a legacy OS, are unable to print to this new printer. Which of the following should the technician do to resolve this issue?

Answer options

• A. Enable 32-bit drivers on the Print Server.
• B. Enable Print Spooler and restart the computer.
• C. Run Windows Update on the users' computers.
• D. Update the computers to a 64-bit driver.

Correct answer: A

Explanation

The correct answer is A because enabling 32-bit drivers on the 64-bit Print Server allows compatibility with the legacy OS used by the two users. Options B and C do not specifically address the issue of driver compatibility, and D is incorrect because the users' computers cannot support 64-bit drivers if they are running a legacy OS.